How FitKart collects, uses and protects the information you give us when you shop here.
What we collect
When you place an order we collect your name, phone number and delivery address. We need these to take payment, ship the order and let you track it. Without them an order cannot be fulfilled.
We record which products you view and search for on this store. This tells us what to stock and what we are failing to offer. It is tied to your browser session, and to your phone number only after you sign in.
We do not collect your payment card details. Card and UPI information is handled by the payment provider and never reaches our servers.
Why we hold it
To process and deliver your orders, to answer your support tickets, to issue tax invoices as required by law, and to keep the records that tax and consumer-protection rules require us to keep.
We do not sell your information. We do not share it with other stores on this platform: each storefront keeps its own customer records separately, and no other retailer can see that you shop here.
Who else sees it
The supplier fulfilling your order receives your delivery address and phone number, because they pack and dispatch the parcel. The courier receives the same for the same reason.
The payment provider receives the amount and a reference. Government authorities receive what tax law requires, and nothing beyond it.
How long we keep it
Order and invoice records are retained for the period Indian tax law requires. Browsing and search records are kept for a rolling period and then aggregated so they no longer identify you.
App analytics and ads
The GenzSwag app uses Google Firebase (Analytics, Crashlytics and Performance Monitoring) to see how the app is used and to understand crashes, and Microsoft Clarity to record how screens are used so we can see where the app is slow or confusing.
The app shows ads through Meta Audience Network, which uses an advertising identifier from your device to choose which ad to show you.
These tools identify your device, not you by name — they do not have your order history, payment details, or delivery address.
Your rights
You can ask us what we hold about you, ask us to correct it, or ask us to erase it where we are not legally required to keep it. Contact us at fitkart@badabiz.local or 8536529227.
Requests for erasure are answered within 72 hours.
Something here unclear, or need it applied to an order? Raise a ticket and we will answer in writing.